Between 2023 and 2024, consumer spending on automotive repair and maintenance continued to increase, making independent shops an even more attractive channel. More consumers than ever are buying parts online, although the user experience continues to frustrate. Meanwhile, non-branded parts are becoming more popular in many regions. These are some of the main findings of this year’s edition of the Roland Berger Aftermarket Pulse.
Automotive Aftermarket Pulse: Navigating the future: B2B & B2C consumer insights in the automotive aftermarket
